7220- CUSTOMER SERVICE MANAGERS AND SUPERVISORS

Job Title: 

CUSTOMER SERVICE MANAGERS AND SUPERVISORS

Alternate Titles: 

After sales manager,Call centre supervisor,Customer service manager,Customer service supervisor,Team leader (customer care)

Job Description: 

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

Education: 

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Refer The S/NVQ framework for more details

NS-SEC: 

The simplified NS-SEC analytic class for this code is 2
The simplified NS-SEC operational category for this code is 5
Refer The National Statistics Socio-economic Classification for more details

Tasks: 


  • develops and implements policies and procedures to deal effectively with customer requirements and complaints;
  • co-ordinates and controls the work of those within customer services departments;
  • discusses customer responses with other managers with a view to improving the product or service provided;
  • plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
International Careers(ISCO): 
Similar O*NET Careers (USA) : 
Source Of Info: 

Office of National Statistics UK