7219- CUSTOMER SERVICE OCCUPATIONS N.E.C.

Job Title: 

CUSTOMER SERVICE OCCUPATIONS N.E.C.

Alternate Titles: 

Customer adviser,Customer service administrator,Customer service adviser,Customer service assistant,Customer services representative

Job Description: 

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

Education: 

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
Refer The S/NVQ framework for more details

NS-SEC: 

The simplified NS-SEC analytic class for this code is 3
The simplified NS-SEC operational category for this code is 7.2
Refer The National Statistics Socio-economic Classification for more details

Tasks: 


  • receives enquiries from potential and existing clients, discusses requirements, and recommends products or services;
  • discusses pricing processes with clients, agrees payment arrangements and handles customer accounts;
  • makes reservations, books tickets, organises insurance policies on behalf of customers;
  • follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements;
  • addresses customer complaints and problems;
  • informs customers of special promotions and new product launches.
International Careers(ISCO): 
Similar O*NET Careers (USA) : 
Source Of Info: 

Office of National Statistics UK