99-Services managers not elsewhere classified

Job Title: 

Services managers not elsewhere classified

Job Description: 

Plan, direct, manage and coordinate provision of services conducted by travel agencies, conference centres, contact centres, shopping centres, recreational sites and the like.

Summary: 

Services managers plan, direct and coordinate the provision of services and are not covered in production and specialized services managers or hospitality, retail and other services managers. For instance, managers of travel agencies, conference centres, contact centres and shopping centres, recreational are included here.

Tasks: 

Tasks usually include:

  • planning and organizing the range and mix of services or activities provided; ensuring that facilities are kept clean and in good condition
  • keeping abreast of new trends and developments relevant to the service provided
  • advising on the facilities available and promoting publicity
  • checking and keeping custody of all cash receipts and making regular stock checks
  • establishing and managing budgets
  • controlling expenditure and ensuring the efficient use of resources
  • planning and directing daily operations
  • controlling the selection, supervision and performance of staff
  • ensuring compliance with health and safety requirements
Knowledge: 

Advanced specialized knowledge of principles, concepts and techniques in field of work, discipline and/or professional practice

  • Specialized knowledge of analyzing, planning, managing and establishing ideas, policies, strategies, projections and/or conditions in the field of work, discipline and/or professional practice
  • Advanced knowledge of research principles and methods
  • Advanced knowledge of high level governance of systems, processes and procedures including legislative, regulatory, standards, codes and conventions
  • Higher knowledge of recent developments in the field of work, discipline and/or professional practice
  • Higher knowledge of principles, concepts and techniques in management, economics, finance, statistics and fiscal disciplines related to the field of work and/or professional practice
  • Higher knowledge of political, government, legislative and regulatory systems related to the field of work
  • Higher knowledge of laws, regulations, standards codes and conventions of the UAE and specific Emirates related to the field of work, discipline and/or professional practice and more general subjects including OHSE and cultural understanding and awareness
  • Higher knowledge of principles, concepts and techniques in sensitively recognizing and responding to the management of highly complex ethical issues
  • Leverage information technology, executive information systems, management techniques and tools for optimal field of work performance and/or professional practice
  • Higher skills in research, analysis, consultation and synthesis of information to evaluate ideas, policies, strategies, projections and/or conditions and generate recommendations and/or relevant alternatives
  • Manage advanced relationships and coordinate related activities of respective stakeholders
  • Advanced skills and experience in high level policy analysis, formulation and research, plus strategic planning in sensitive and confidential environment
  • Develop abstract concepts and convey strategic indications from the spectrum of development experience
  • Higher negotiation cultural sensitivity and diplomatic skills
  • Use of information, tools, resources to support high-level and complex work achievement
  • Work sensitively and effectively in a multi-cultural environment
  • Work with others to develop creative solutions to complex unpredictable and/or abstract problems
  • Communicate with influence, and a proven record of developing and maintaining effective partnerships across an organization and with diverse external clients and other key stakeholders
  • Highly developed advanced oral and written communication, interpersonal and representational skills, and a proven ability to use these skills to prepare and present clear, concise, high quality advice
  • Highly developed leadership and effective management skills, with capacity to initiate, implement and sustain improvements within a team environment, as well as the ability to work flexibly and cooperatively as a member of a team
  • Personal drive and integrity, the ability to self-manage and the capacity to identify and effectively manage risks associated with change, as well recognize and implement ethical standards to highly complex ethical issues
  • Achieving results within tight timelines, and capacity to set and implement new policy directions
  • Highly developed higher organizational skills, including the ability to manage priorities and meet tight deadlines
    • Work Context: 

    Typically, work long and irregular hours, which may include evenings and weekends to complete assigned tasks and priorities. Often work in offices, but may spend time at different worksites within respective establishment or organization liaising with local supervisors and/ or subordinates. Their work can be quiet stressful at times caused by the need to develop and negotiate annual performance plans and budgets for the department or section, and then implement, manage and ensure ongoing approved financial, technology, legal and human resource budgets, plans and deadlines are met. May undertake negotiations, to effect business closure and to achieve results, contributing increased stress levels. May travel often to meet with existing or prospective clients, stakeholders and/or officials, and attend, in some cases present at, conferences or seminars.

    Education: 

    Advanced Diploma/Higher Diploma in business or administration, travel, conference management or relevant field of work/discipline, higher qualification or equivalent.

    Required Work Experience: 

    5 years and above

    Probable Employers: 

    Al Futtaim Group, Etisalat, Du, Abu Dhabi Tourism Authority (ADTC), Mubadala Health Care, Etihad Airways, Emirates Airline, Dnata Travel.

    Occupational Size: 
    More than 5,000 and less than 30,000
    Expected Earnings: 

    Industry average

    Projected Growth: 
    Good
    Alternate Titles: 

    Examples of job titles:
    Travel agency manager - Conference centre manager - Contact centre manager - Shopping centre manager - Camp site manager - Caravan park manager
    Examples of some related occupations:
    Commodities broker - Mall centre manager - Retail manager

    UAE Industry Groups: 
    Business, administration, tourism, retail and leisure service
    International Careers(ISCO): 
    Similar O*NET Careers (USA) : 
    Source Of Info: 
    Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi