97-Hotel managers

Job Title: 

Hotel managers

Job Description: 

Plan, coordinate, supervise and control the operations of a hotel or motel.

Summary: 

Hotel managers plan, organize and direct the operations of hotels, motels and similar establishments to provide guest accommodation and other services. Whether in a small regional hotel or an international standard hotel, most managers are very ?hands on?. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Tasks: 

Job activities and tasks include:

  • directing and overseeing reservation, reception, room service and housekeeping activities
  • supervising security arrangements, and garden and property maintenance
  • planning and supervising bar, restaurant, function and conference activities
  • observing liquor, gaming, and other laws and regulations
  • assessing and reviewing customer satisfaction
  • overseeing accounting and purchasing activities
  • undertaking budgeting for the establishment
  • controlling selection, training and supervision of staff
  • ensuring compliance with occupational health, safety, environment and licensing regulations
  • providing guests with local tourism information, and arranging tours and transportation
  • plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
  • allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
  • manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
  • control capital and operational expenditure
  • prepare reports for senior management
Knowledge: 

Advanced specialized knowledge of principles, concepts and techniques in field of work, discipline and/or professional practice

  • Specialized knowledge of analyzing, planning, managing and establishing ideas, policies, strategies, projections and/or conditions in the field of work, discipline and/or professional practice
  • Advanced knowledge of research principles and methods
  • Advanced knowledge of high level governance of systems, processes and procedures including legislative, regulatory, standards, codes and conventions
  • Higher knowledge of recent developments in the field of work, discipline and/or professional practice
  • Higher knowledge of principles, concepts and techniques in management, economics, finance, statistics and fiscal disciplines related to the field of work and/or professional practice
  • Higher knowledge of political, government, legislative and regulatory systems related to the field of work
  • Higher knowledge of laws, regulations, standards codes and conventions of the UAE and specific Emirates related to the field of work, discipline and/or professional practice and more general subjects including OHSE and cultural understanding and awareness
  • Higher knowledge of principles, concepts and techniques in sensitively recognizing and responding to the management of highly complex ethical issues
  • Leverage information technology, executive information systems, management techniques and tools for optimal field of work performance and/or professional practice
  • Higher skills in research, analysis, consultation and synthesis of information to evaluate ideas, policies, strategies, projections and/or conditions and generate recommendations and/or relevant alternatives
  • Manage advanced relationships and coordinate related activities of respective stakeholders
  • Advanced skills and experience in high level policy analysis, formulation and research, plus strategic planning in sensitive and confidential environment
  • Develop abstract concepts and convey strategic indications from the spectrum of development experience
  • Higher negotiation cultural sensitivity and diplomatic skills
  • Use of information, tools, resources to support high-level and complex work achievement
  • Work sensitively and effectively in a multi-cultural environment
  • Work with others to develop creative solutions to complex unpredictable and/or abstract problems
  • Communicate with influence, and a proven record of developing and maintaining effective partnerships across an organization and with diverse external clients and other key stakeholders
  • Highly developed advanced oral and written communication, interpersonal and representational skills, and a proven ability to use these skills to prepare and present clear, concise, high quality advice
  • Highly developed leadership and effective management skills, with capacity to initiate, implement and sustain improvements within a team environment, as well as the ability to work flexibly and cooperatively as a member of a team
  • Personal drive and integrity, the ability to self-manage and the capacity to identify and effectively manage risks associated with change, as well recognize and implement ethical standards to highly complex ethical issues
  • Achieving results within tight timelines, and capacity to set and implement new policy directions
  • Highly developed higher organizational skills, including the ability to manage priorities and meet tight deadlines
    • Work Context: 

    Typically, work long and irregular hours, which may include evenings and weekends to complete assigned tasks and priorities. Often work in offices, but may spend time at different worksites within respective establishment or organization liaising with local supervisors and/ or subordinates. Their work can be quiet stressful at times caused by the need to develop and negotiate annual performance plans and budgets for the department or section, and then implement, manage and ensure ongoing approved financial, technology, legal and human resource budgets, plans and deadlines are met. May undertake negotiations, to effect business closure and to achieve results, contributing increased stress levels. May travel often to meet with existing or prospective clients, stakeholders and/or officials, and attend, in some cases present at, conferences or seminars.

    Education: 

    Advanced Diploma/Higher Diploma in hospitality and tourism management, hospitality management or relevant field of work/discipline, higher qualification or equivalent.

    Required Work Experience: 

    5 - 7 years and above

    Probable Employers: 

    Rotana Group, Accor Group, TDIC, Abu Dhabi Tourism Authority (ADTC)

    Occupational Size: 
    More than 5,000 and less than 30,000
    Expected Earnings: 

    Industry average

    Projected Growth: 
    Good
    Alternate Titles: 

    Examples of job titles:
    Hotel manager - Motel manager - Youth hostel manager
    Examples of some related occupations:
    Customer service manager - Hotel front office manager - Director of front office - Hotel service supervisor - Retail manager - Resort manager - Front desk manager - Night manager - Rooms director - Bed and breakfast innkeeper

    UAE Industry Groups: 
    Business, administration, tourism, retail and leisure service
    International Careers(ISCO): 
    Similar O*NET Careers (USA) : 
    Source Of Info: 
    Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi