3-Information and communications technology service managers

Job Title: 

Information and communications technology service managers

Job Description: 

Plan, administer and review the acquisition, development, maintenance and use of computer and telecommunications systems within organizations

Summary: 

Information and communications technology service managers plan, direct, and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.

Tasks: 

Job activities and tasks include:

  • consulting with users, management, vendors, and technicians to assess computing needs and system requirements and specifying technology to meet those needs
  • formulating and directing information and communication technology (ICT) strategies, policies and plans
  • directing the selection and installation of ICT resources and the provision of user training
  • directing ICT operations, analyzing workflow, establishing priorities, developing standards and setting deadlines
  • overseeing the security of ICT systems
  • assigning, reviewing, managing and leading the work of systems analysts, programmers, and other computer-related workers
  • evaluating the organization?s technology use and needs and recommending improvements, such as hardware and software upgrades
  • establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources
  • establishing and directing operational and administrative procedures
  • overseeing the selection, training and performance of staff
  • representing the enterprise or organization at ICT related conventions, seminars and conferences
Knowledge: 

Advanced specialized knowledge of principles, concepts and techniques in field of work, discipline and/or professional practice

  • Specialized knowledge of analyzing, planning, managing and establishing ideas, policies, strategies, projections and/or conditions in the field of work, discipline and/or professional practice
  • Advanced knowledge of research principles and methods
  • Advanced knowledge of high level governance of systems, processes and procedures including legislative, regulatory, standards, codes and conventions
  • Higher knowledge of recent developments in the field of work, discipline and/or professional practice
  • Higher knowledge of principles, concepts and techniques in management, economics, finance, statistics and fiscal disciplines related to the field of work and/or professional practice
  • Higher knowledge of political, government, legislative and regulatory systems related to the field of work
  • Higher knowledge of laws, regulations, standards codes and conventions of the UAE and specific Emirates related to the field of work, discipline and/or professional practice and more general subjects including OHSE and cultural understanding and awareness
  • Higher knowledge of principles, concepts and techniques in sensitively recognizing and responding to the management of highly complex ethical issues
  • Leverage information technology, executive information systems, management techniques and tools for optimal field of work performance and/or professional practice
  • Higher skills in research, analysis, consultation and synthesis of information to evaluate ideas, policies, strategies, projections and/or conditions and generate recommendations and/or relevant alternatives
  • Manage advanced relationships and coordinate related activities of respective stakeholders
  • Advanced skills and experience in high level policy analysis, formulation and research, plus strategic planning in sensitive and confidential environment
  • Develop abstract concepts and convey strategic indications from the spectrum of development experience
  • Higher negotiation cultural sensitivity and diplomatic skills
  • Use of information, tools, resources to support high-level and complex work achievement
  • Work sensitively and effectively in a multi-cultural environment
  • Work with others to develop creative solutions to complex unpredictable and/or abstract problems
  • Communicate with influence, and a proven record of developing and maintaining effective partnerships across an organization and with diverse external clients and other key stakeholders
  • Highly developed advanced oral and written communication, interpersonal and representational skills, and a proven ability to use these skills to prepare and present clear, concise, high quality advice
  • Highly developed leadership and effective management skills, with capacity to initiate, implement and sustain improvements within a team environment, as well as the ability to work flexibly and cooperatively as a member of a team
  • Personal drive and integrity, the ability to self-manage and the capacity to identify and effectively manage risks associated with change, as well recognize and implement ethical standards to highly complex ethical issues
  • Achieving results within tight timelines, and capacity to set and implement new policy directions
  • Highly developed higher organizational skills, including the ability to manage priorities and meet tight deadlines.
    • Work Context: 

    Work on and manage IT computer and telecommunications systems and projects. Usually work regular business hours, but may need to work evenings and weekends or be on call. Work in offices, branches and/or other sites, which may be remote and isolated. May also, travel overseas to work or to attend conferences and seminars.

    Education: 

    Bachelor degree in information and communications technology or management information system, or relevant field of work/discipline, higher qualification or equivalent

    Required Work Experience: 

    5 - 7 years and above

    Probable Employers: 

    Injazat Data System, Abu Dhabi Systems and Information Centre, C4 Advanced Solutions, Etihad Rail

    Occupational Size: 
    More than 5,000 and less than 30,000
    Expected Earnings: 

    Above the industry average

    Projected Growth: 
    Very good
    Alternate Titles: 

    Examples of job titles:Application development manager - Chief information officer - Data operations manager
    Data processing manager - ICT development manager - Information systems director
    Information technology manager (IT manager ) - Internet service provider - Network manager
    Examples of some related occupations:
    Analyst (information technology) - Business systems analyst - Computer engineer / computer hardware engineers - Computer programmers - Computer systems analysts - Information technology educator - Information technology manager - Programmer (information technology) - Project and program administrator - Systems designer (information technology) - Web designer/developer - Website administrator

    UAE Industry Groups: 
    Industrial
    International Careers(ISCO): 
    Similar O*NET Careers (USA) : 
    Source Of Info: 
    Occupations and Careers Handbook for UAE Nationals(Copyright NQA ). Referenced from New York University, Abu Dhabhi