5244-Contact Centre Salespersons

Job Title: 

Contact Centre Salespersons

Job Description: 

Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.

Tasks: 

Tasks include:

  • promoting goods and services by telephone or electronic mail, following scripts and working from lists of contacts
  • creating interest in goods and services, and seeking a sale or agreement to see sales representatives
  • arranging processing and despatch of goods and services, information kits and brochures to customers
  • arranging appointments for sales representatives
  • recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
  • reporting issues raised by contacts for attention by managers
  • maintaining statistics of calls made and successes achieved
  • submitting periodic reports on telemarketing activities and results
Additional Notes: 


This unit group includes

Telemarketer

Specific Occupations: 

52440
Telemarketer

International Careers(ISCO): 
Similar O*NET Careers (USA) : 
Source Of Info: 

Source: SINGAPORE STANDARD OCCUPATIONAL CLASSIFICATION 2015, Department of Statistics, Ministry of Trade & Industry, Republic of Singapore