United States
4224-Receptionists, Customer Service and Information Clerks
Job Title:
Receptionists, Customer Service and Information Clerks
Job Description:
Receptionists and information clerks receive and welcome visitors, clients or guests; respond to personal, written, electronic mail, and telephone enquiries and complaints about the organisation?s goods, services and policies, provide information and refer people to other sources; and also assist customers in various aspects such as making reservations, arranging appointments and presenting statements of charges to departing customers and receiving payment.
Tasks:
Tasks include:
- receiving and welcoming visitors, guests or clients
- answering inquiries about goods, services, and policies and providing information about their availability, location, price and related issues
- dealing with telephone requests for information or appointments; and providing advice, information and assistance
- identifying requirements and entering events into a computer system
- referring complex enquiries to team leaders or expert advisers
- recording information about enquiries and complaints
- issuing relevant forms, information kits and brochures to interested parties
Additional Notes:
This unit group includes
Receptionist (general)
Hotel receptionist
Customer service officer/clerk
Contact centre information clerk
This unit group excludes
Reservations clerk (travel agency) (4221)
Specific Occupations:
42241
Receptionist (general)
42242
Hotel receptionist
42243
Medical/Dental receptionist
42244
Airport receptionist/clerk
42245
Customer service officer/clerk
42246
Contact centre information clerk
42249
Other receptionists and information clerks
International Careers(ISCO):
Similar O*NET Careers (USA) :
Source Of Info:
Source: SINGAPORE STANDARD OCCUPATIONAL CLASSIFICATION 2015, Department of Statistics, Ministry of Trade & Industry, Republic of Singapore