Sector
Automotive
Keyword

Key Account Service Manager

Institutional Service Manager Jobs

Minimum ? Preferably B.E./B. Tech in any discipline or Bachelor?s Degree/Diploma in Advertising/Marketing or Bachelors Degree in any discipline

Certified training for Key Account Service Manager (programme aligned to ASC/Q 0604 released by Automotive Skills Development Council)

Minimum 5-10 years of experience in service marketing

The tasks a Key Account Service Manager is expected to perform include:

Developing key accounts within a region

Driving business growth and achieving sales targets

Supervising the service support given to institutional customers

Managing customer relationships and quality service

Resolving customer queries, issues and complaints in a timely manner

Supervising all activities performed by subordinates

Basic knowledge of the measures and actions required to cut down the cost and speed up the service process

Skilled in analyzing market requirements

Familiarity with techniques to improve and check the preparedness for customer-centric activities, new model service preparedness, etc.

Knowledge of the technical specifications of various OEM vehicles

Familiarity with the documentation requirements from customers with respect to warranty claims and other performance-related feedback

Knowledge of the software or formats used to capture Customer Relationship Management (CRM) within the organization

Proficiency in MS Office and Management Information System (MIS)

Knowledge of the technical resources needed for work, and how to obtain and use them

Skilled in explaining the value proposition of the products to the sales team

On-the-job training for ASDC Key Accounts Service Manager Level 6 certificate holders Postgraduate Degree/Diploma in Business Administration with specialization in Marketing/Advertising

Good co-ordination skills Independent worker Result-oriented Customer-oriented

Good team management skills

It is not a desk job

Needs to supervise a team of Sales Executives

Local travelling maybe a part of this job role

Part-time work and contractual jobs are not available

Work from home option is not available

Working hours

Working is 9 hours everyday for 6 days a week

Overtime and shift system maybe involved according to company norms

Is the job suitable for a candidate with special needs?No

One may develop occupational hazards like back/neck pain, fatigue, stress, etc.

For candidates with experience -INR35,000 toINR60,000 per month

(These figures are indicative and subject to change)

Trends in Automotive Industry in India

The Indian automobile industry, the sixth largest automobile producer in the world, is one of the potential future markets in the world. The Indian automobile market has grown from a seller dominated market in the 1980s to a consumer dominated market today. The auto industry of India has grown substantially and is further expected to grow at a CAGR of more than 10% over the next 7 years. The Indian automobile industry is well positioned in terms of demography and geography as it can service both domestic demands as well as cater to the increasing demand in export markets. This rise of the automotive industry can be attributed to various factors like the growing economy, rising prosperity, increasing disposable income among consumers, easily accessible finance options, and an increase in the working population of the country. This means there will be an increase in job opportunities for Key Accounts Service Managers.

Motor vehicle parts dealers

Vehicle dealers

Cities across India