5244-Contact centre salespersons

Job Title ( International classification ): 
Contact centre salespersons
ISCO Code: 
5244
Job Description: 
Contact centre salespersons contact existing and prospective customers, using the telephone or other electronic communications media, to promote goods and services, obtain sales and arrange sales visits. They may work from a customer contact centre or from non-centralised premises.
Tasks: 

Main Tasks include -

  • (a) promoting goods and services by telephone or electronic mail, following scripts and working form lists of contacts
  • (b) creating interest in goods and services, and seeking a sale or agreement to see sales representatives
  • (c) arranging processing and despatch of goods and services, information kits and brochures to customers
  • (d) arranging appointments for sales representatives
  • (e) recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer
  • (f) reporting competitor activities and issues raised by contacts for attention by managers
  • (g) maintaining statistics of calls made and successes achieved
  • (h) submitting periodic reports on telemarketing activities and results.
Inclusions: 

Examples of the occupations classified here:
- Telemarketing salesperson,
- Call centre salesperson,
- Customer contact centre salesperson,
- Internet salesperson
- Telemarketer

Exclusions: 

Some related occupations classified elsewhere:
Contact centre information clerk - 4222

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