3511-Information and communications technology operations technicians

Job Title ( International classification ):

Information and communications technology operations technicians

ISCO Code:

3511

Job Description:

Information and communications technology operations technicians support the day-to-day processing, operation and monitoring of information and communications technology systems, peripherlas, hardware, software and related computer equipment to ensure optimal performance, and identify any problems.

Tasks:

Main Tasks include -

(a) operating and controlling peripheral and related computer equipment
(b) entering commands, using computer terminal, and activating controls on computer and peripheral equipment to integrate and operate equipment
(c) monitoring systems for equipment failure or errors in performance
(d) notifying supervisor or maintenance technician of equipment malfunctions
(e) responding to program error messages by finding and correcting problems, escalating the problem to other staff or terminating the program
(f) reading job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings
(g) retrieving, separating and sorting program output as needed, and sending data to specified users
(h) loading peripheral equipment, such as printers, with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.

Inclusions:

Examples of the occupations classified here:
- Computer operator
- High-speed computer printer operator
- Computer peripheral equipment operator

Exclusions:

Some related occupations classified elsewhere:
Computer network technician - 3513

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