United States
Bright Outlook
Yes
Automation Impact
High
Salary Level
Below Average| Title | Job Zone Two: Some Preparation Needed |
|---|---|
| Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
| Education | These occupations usually require a high school diploma. |
| Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
| Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers. |
| SVP Range | (4.0 to 6.0) |
- Majority (74.66) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
- Some (10.12) percent of respondents had :Associate's Degree (or other 2-year degree)
- Some (9.45) percent of respondents had :Some College Courses
Interest Code : CRE
- Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic-Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Recognition-The ability to identify and understand the speech of another person.
- Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Selective Attention-The ability to concentrate on a task over a period of time without being distracted.
- Speech Clarity-The ability to speak clearly so others can understand you.
- Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
- Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity-Job requires being honest and ethical.
- Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Top 3 Values
- Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking-Talking to others to convey information effectively.
- Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
- Coordination-Adjusting actions in relation to others' actions.
- Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Public Safety and Security-Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Law and Government-Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Record details of calls, dispatches, and messages.
- Provide emergency medical instructions to callers.
- Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
- Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
- Maintain access to, and security of, highly sensitive materials.
- Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Telephone-Mostly you have telephone conversations in this job
- Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
- Deal With External Customers-Important to work with external customers or the public in this job
- Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
- Spend Time Sitting-Mostly this job requires sitting
- Work With Work Group or Team-Important to work with others in a group or team in this job
- Impact of Decisions on Co-workers or Company Results-The decisions an employee makes impact the results of co-workers, clients or the company
- Frequency of Decision Making-The worker is required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Data base user interface and query software e.g. 911 system information databases
- Helpdesk or call center software e.g. Computer aided dispatch software
- Office suite software e.g. Corel WordPerfect Office Suite
- Data base user interface and query software e.g. Law enforcement information databases
- Spreadsheet software e.g. Microsoft Excel
- Office suite software e.g. Microsoft Office
- Presentation software e.g. Microsoft PowerPoint
- Word processing software e.g. Microsoft Word
- Data base user interface and query software e.g. National Crime Information Center NCIC database
- Helpdesk or call center software e.g. Spillman Technologies Spillman Computer-Aided Dispatch
- Automatic call distributor ACD e.g.Automatic call distributing ACD consoles
- Two way radios e.g.Base station radios
- Desktop computers
- Conversation recording units e.g.Digital recording equipment
- Intercom systems
- Mainframe computers
- Mainframe console or dumb terminals e.g.Mainframe terminals
- Notebook computers e.g.Mobile data computers
- Special purpose telephones e.g.Multi-line telephone systems
- Personal computers
