Bright Outlook

Yes

Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (66.93) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (14.77) percent of respondents had :Associate's Degree (or other 2-year degree)
  • Some (7.23) percent of respondents had :Some College Courses

Interest Code : CES

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Written Expression-The ability to communicate information and ideas in writing so others will understand.
  • Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
  • Integrity-Job requires being honest and ethical.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking-Talking to others to convey information effectively.
  • Service Orientation-Actively looking for ways to help people.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management-Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Public Safety and Security-Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Performing Administrative Activities-Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
  • Performing for or Working Directly with the Public-Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Communicating with Supervisors, Peers, or Subordinates-Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Telephone-Mostly you have telephone conversations in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
  • Spend Time Sitting-Mostly this job requires sitting
  • Deal With External Customers-Important to work with external customers or the public in this job
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Work With Work Group or Team-Important to work with others in a group or team in this job
  • Electronic Mail-Mostly you use electronic mail in this job
  • Data base user interface and query software e.g. Alpha Software Alpha Five
  • Calendar and scheduling software e.g. Appointment scheduling software
  • Data base user interface and query software e.g. Automated information system software
  • Accounting software e.g. Billing software
  • Data base user interface and query software e.g. Claim processing system software
  • Office suite software e.g. Corel WordPerfect
  • Customer relationship management CRM software
  • Data base user interface and query software e.g. Data entry software
  • Desktop publishing software
  • Calendar and scheduling software e.g. Electronic calendar management software
  • Magnetic stripe readers and encoders e.g.Credit card processing machines
  • Scanners e.g.Data input scanners
  • Desktop computers
  • Dictation machines e.g.Dictation equipment
  • Typewriters e.g.Electric typewriters
  • Filing cabinets or accesories e.g.Filing Cabinets
  • Pocket calculator e.g.Handheld calculators
  • Laser fax machine e.g.Laser facsimile machines
  • Premise branch exchange PBX systems e.g.Multi-line switchboards
  • Special purpose telephones e.g.Multi-line telephone systems
Cluster

For more details on career clusters, refer here

Pathway

For more details on career pathways, refer here