Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (54.49) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (13.32) percent of respondents had :Less than a High School Diploma
  • Some (12.36) percent of respondents had :Bachelor's Degree

Interest Code : CES

  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social-Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Near Vision-The ability to see details at close range (within a few feet of the observer).
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Integrity-Job requires being honest and ethical.
  • Attention to Detail-Job requires being careful about detail and thorough in completing work tasks.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Working Conditions-Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking-Talking to others to convey information effectively.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation-Actively looking for ways to help people.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Clerical-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Review data obtained from interview for completeness and accuracy.
  • Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
  • Assist individuals in filling out applications or questionnaires.
  • Supervise or train other staff members.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Processing Information-Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Telephone-Mostly you have telephone conversations in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
  • Spend Time Sitting-Mostly this job requires sitting
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Work With Work Group or Team-Important to work with others in a group or team in this job
  • Time Pressure-This job require the worker to meet strict deadlines
  • Deal With Unpleasant or Angry People-Frequently the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements
  • Project management software e.g. Creative Research Systems The Survey System
  • Data base user interface and query software e.g. Data entry software
  • Medical software e.g. Electronic health record EHR software
  • Data base user interface and query software e.g. FileMaker Pro
  • Project management software e.g. FluidSurveys
  • Enterprise resource planning ERP software e.g. Jenzabar EX
  • Medical software e.g. Medical condition coding software
  • Spreadsheet software e.g. Microsoft Excel
  • Office suite software e.g. Microsoft Office
  • Electronic mail software e.g. Microsoft Outlook
  • Scanners e.g.Computer data input scanners
  • Inkjet printers e.g.Computer inkjet printers
  • Photocopiers e.g.Copy machines
  • Notebook computers e.g.Laptop computers
  • Laser fax machine e.g.Laser facsimile machines
  • Special purpose telephones e.g.Multiline telephone systems
  • Automobiles or cars e.g.Passenger vehicles
  • Personal computers
  • Phone headsets e.g.Telephone headsets
Cluster

For more details on career clusters, refer here

Pathway

For more details on career pathways, refer here