Automation Impact

High

Salary Level
Much Below Average
Title Job Zone Two: Some Preparation Needed
Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education These occupations usually require a high school diploma.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
SVP Range (4.0 to 6.0)
  • Majority (58.68) percent of respondents had : High School Diploma (or GED or High School Equivalence Certificate)
  • Some (30.23) percent of respondents had :Less than a High School Diploma
  • Some (11.09) percent of respondents had :Some College Courses

Interest Code : EC

  • Enterprising-Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional-Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Oral Expression-The ability to communicate information and ideas in speaking so others will understand.
  • Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Speech Clarity-The ability to speak clearly so others can understand you.
  • Speech Recognition-The ability to identify and understand the speech of another person.
  • Written Comprehension-The ability to read and understand information and ideas presented in writing.
  • Selective Attention-The ability to concentrate on a task over a period of time without being distracted.
  • Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations.
  • Integrity-Job requires being honest and ethical.
  • Persistence-Job requires persistence in the face of obstacles.
  • Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Achievement/Effort-Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Self Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Top 3 Values

  • Relationships-Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
  • Support-Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
  • Achievement-Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
  • Speaking-Talking to others to convey information effectively.
  • Persuasion-Persuading others to change their minds or behavior.
  • Active Listening-Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness-Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation-Actively looking for ways to help people.
  • Reading Comprehension-Understanding written sentences and paragraphs in work related documents.
  • Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service-Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Telecommunications-Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Computers and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
  • Maintain records of contacts, accounts, and orders.
  • Selling or Influencing Others-Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Interacting With Computers-Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Communicating with Persons Outside Organization-Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Getting Information-Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Establishing and Maintaining Interpersonal Relationships-Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Documenting/Recording Information-Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
  • Telephone-Mostly you have telephone conversations in this job
  • Contact With Others-This job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
  • Spend Time Sitting-Mostly this job requires sitting
  • Deal With Unpleasant or Angry People-Frequently the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements
  • Face-to-Face Discussions-Mostly you have to have face-to-face discussions with individuals or teams in this job?
  • Indoors, Environmentally Controlled-Mostly this job require working indoors in environmentally controlled conditions
  • Physical Proximity-Mostly this job require the worker to perform job tasks in close physical proximity to other people
  • Importance of Being Exact or Accurate-Required to be very exact or highly accurate in performing this job
  • Helpdesk or call center software e.g. Acarda Sales Technologies Acarda Outbound
  • Customer relationship management CRM software e.g. Database Systems Corp Telemation
  • Interactive voice response software
  • Spreadsheet software e.g. Microsoft Excel
  • Office suite software e.g. Microsoft Office
  • Electronic mail software e.g. Microsoft Outlook
  • Word processing software e.g. Microsoft Word
  • Access software e.g. Remote access call center software
  • Helpdesk or call center software e.g. Softphone software
  • Autodialers e.g.Autodialing equipment
  • Conversation recording units e.g.Call recording systems
  • Special purpose telephones e.g.Multiline telephone systems
  • Personal computers
  • Autodialers e.g.Predictive dialers
  • Phone headsets e.g.Telephone headsets
  • Phone headsets e.g.Wireless telephone headsets
Job Family
Sales and Related
Industries
Administrative and Support Services (56%)
For more details on industries and there classification, refer here
Cluster

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Pathway

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