6721- Support occupations in accommodation, travel and facilities set-up services

Canada NOC: 
6721
Job Title: 

Support occupations in accommodation, travel and facilities set-up services

Job Description: 

This unit group includes workers who carry hotel guests' luggage and escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

Main Duties: 

The following is a summary of main duties for some occupations in this unit group:


Guest service attendants
Carry luggage for hotel guests, escort incoming guests to their rooms
Check rooms to ensure they are in order
Offer information regarding features of rooms, services of hotel and points of interest
Assist guests with special needs
Attend to group arrivals and departures
Receive and deliver items and messages for guests
Handle guest complaints and requests and maintain luggage storage areas.
Baggage porters
Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.
Ship attendants
Serve food and beverages, clean cabins, make beds, and wash dishes
Carry luggage for passengers aboard ships.
Train service attendants
Set and clear tables in dining cars, serve food and beverages, clean sleeping cars and maintain washroom supplies
Ensure customer satisfaction and comfort.
Facilities workers
Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
Assist with installation of audiovisual equipment and help in resolving problems during use
May perform minor repairs on installations and routine maintenance of audiovisual equipment.

Employment Requirements: 

Some secondary school education may be required.

Classified Elsewhere: 

Air transport ramp attendants (7534)
Material handlers (7452)
Room service clerk ? hotel (in 6525 Hotel front desk clerks)
Support occupations in motion pictures, broadcasting, photography and the performing arts (5227)

Similar O*NET Careers (USA) : 
International Careers(ISCO): 
Source Of Info: 

National Occupation Classification, (2011)

Statistics Canada and Human Resources and Skills Development Canada,

February 2012,

Catalogue no. 12-583-X