United States
6525- Hotel front desk clerks
Canada NOC:
6525
Job Title:
Hotel front desk clerks
Job Description:
Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.
Main Duties:
Hotel front desk clerks perform some or all of the following duties:
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Present statements of charges to departing guests and receive payment.
Employment Requirements:
Completion of secondary school or equivalent is usually required.
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
Guest services representative trade certification is available, but voluntary, in Saskatchewan.
Additional Inormation:
Progression to senior positions such as accommodations manager is possible with additional training and experience.
Classified Elsewhere:
Similar O*NET Careers (USA) :
International Careers(ISCO):
Source Of Info:
National Occupation Classification, (2011)
Statistics Canada and Human Resources and Skills Development Canada,
February 2012,
Catalogue no. 12-583-X
