6523- Airline ticket and service agents

Canada NOC: 
6523
Job Title: 

Airline ticket and service agents

Job Description: 

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies.

Main Duties: 

The following is a summary of main duties for some occupations in this unit group:


Airline passenger and ticket agents
Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
Airline baggage agents
Trace lost, delayed or misdirected baggage for customers.
Airline cargo agents
Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
Trace lost or misdirected cargo and maintain shipping and other records.
Airline reservation agents
Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
Provide information on airline passengers and process mileage points.
Airline station agents
Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
Relay operational messages to operations control and downline stations
Perform duties of ticket, baggage and cargo agents.
Airline load planners
Calculate load weights for compartments of aircraft using charts and computers
Plan load to distribute and balance cargo.

Employment Requirements: 

Completion of secondary school is usually required.
Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
Airline station agents usually require experience as a ticket, baggage or cargo agent.
Load planners require a restricted radio operator's licence and usually require airline operations experience.

Additional Inormation: 

Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
Progression to supervisory positions is possible with experience.

Classified Elsewhere: 

Ground and water transport ticket agents, cargo service representatives and related clerks (6524)
Supervisors of airline sales and service agents (in 6313 Accommodation, travel, tourism and related services supervisors)
Travel counsellors (6521)
Airline cargo and baggage loaders (in 6721 Support occupations in accommodation, travel and facilities set-up services)

Similar O*NET Careers (USA) : 
International Careers(ISCO): 
Source Of Info: 

National Occupation Classification, (2011)

Statistics Canada and Human Resources and Skills Development Canada,

February 2012,

Catalogue no. 12-583-X