541211-INFORMATION OFFICER

ANZSCO code: 
541211
Alternate Titles: 

Inquiry Officer (Aus)

Job Title: 

INFORMATION OFFICER

Job Description: 

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.

Specializations: 

Information Clerk

Tasks: 
  • answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • responding to inquiries about problems and providing advice, information and assistance
  • recording information about inquiries and complaints
  • referring complex inquiries to team leaders or expert advisers
  • issuing relevant forms, information kits and brochures to interested parties
  • accessing and operating computer network systems and communication systems such as public address and paging systems
  • may refer inquiries to other sources
Job Group: 

4

Skills: 

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia

AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Similar O*NET Careers (USA) : 
International Careers(ISCO): 
Source Of Info: 

Reference Australian Bureau of Statistics
1220.0 - ANZSCO -- Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.706